Refund policy

At Kiya Essentials, we prioritize hygiene, safety, and product integrity.

Due to the intimate nature of shapewear products, we currently do not offer return services.

Exchange Policy (No Returns)
• Returns are not available at this time
• Exchange requests may be raised within 24–48 hours of delivery
• Products must be unused, unworn, unwashed, and in original condition with all tags, hygiene liners, and packaging intact
• Exchanges are applicable only in cases of size issues or manufacturing defects

Non-Eligible Cases
• Requests raised after 48 hours of delivery
• Used, worn, washed, or altered products
• Products without original tags or hygiene seals
• Damage caused due to misuse or improper handling

Refund Policy
• Refunds are not applicable on shapewear products
• In case of a verified manufacturing defect, we may offer:
• A replacement product, or
• Store credit, at our discretion

Quality Check & Approval

All exchange requests are subject to quality inspection.
Kiya Essentials reserves the right to approve or reject any request based on inspection results.

How to Raise an Exchange Request

Please contact our support team with:
• Order ID
• Clear images or videos of the product
• Reason for exchange